Terms & conditions

All services must be scheduled in advance. Once your booking has been confirmed, we will reserve the date and time specifically for you.
We aim to arrive within the scheduled time window. If delays occur due to traffic or unforeseen circumstances, we will notify you as soon as possible.

If you need to cancel or reschedule your appointment, please let us know at least 24 hours before the scheduled service time.
Cancellations made with less than 24 hours’ notice may result in a cancellation fee.
If our team arrives and cannot access the property, this may also be treated as a late cancellation.

The client is responsible for ensuring access to the property at the agreed time. This may include keys, entry codes, concierge arrangements, or being present on-site.

Payment is required before or immediately after the service is completed, unless a different arrangement has been agreed in advance.
Accepted payment methods are outlined on our Payments page.
Invoices (if applicable) must be paid within the stated timeframe.

Our cleaners bring all necessary cleaning products and tools.
If you prefer us to use your own products or equipment, please let us know in advance.

Your safety is important to us.
If you, a family member, or pets are allergic or sensitive to any cleaning agents, fragrances, or materials, you must inform us prior to the service so we can make appropriate adjustments.

Prices are based on the size and condition of the property.
If the property requires significantly more time or effort than initially described (e.g., excessive dirt, clutter, pet hair, post-party cleaning), the price may be adjusted to reflect the additional work.

We want you to be happy with your cleaning.
If you are dissatisfied with any part of the service, please contact us within 24 hours and we will return to re-clean the area at no extra cost.

Our team works carefully and respectfully. However, fragile or high-value items should be moved or secured before the service. Tolka Cleaning is not responsible for damage to items that are loose, unstable, or not properly secured.

We are committed to providing a service that is reliable, friendly, and thorough.
Thank you for choosing Tolka Cleaning.